Complaint Supervision

After-sales Service Department - Complaint Supervision - Pelsun Contact Number: +86-15973118479

For purchasing parts and making payments, please remit to the official designated company account and request an invoice. The company does not accept any other personal payment accounts or WeChat accounts. If you discover such instances, please report them. Reporting hotline: Pelsun +86-15973118479 Please be cautious when buying parts through personal channels. The company does not assume any warranty or service responsibility for unofficially purchased parts, to avoid unnecessary trouble for you. This is a special reminder. Please keep this information in mind. We apologize for any inconvenience this may cause and appreciate your understanding!

In order to provide professional and prompt quality service, TCN vending machines have established a fast after-sales service system with a team of over 4,000 people. We are able to provide technical support and maintenance services as soon as customers need them, ensuring every customer can "buy with confidence and use with peace of mind."

 

Professional Training TCN Training Center is an institution under TCN company, mainly for TCN agents, partners, customers, and authorized maintenance organizations. With professional and high-level teachers, rigorous and practical teaching attitudes, and high-quality standardized educational services, we provide students with professional knowledge of the vending machine industry and opportunities to improve their personal professional skills, thus providing the core competitiveness of talents for enterprises.

 

TCN Service System

Remote Technical Support In the event of minor malfunctions, we encourage customers who are located far from repair stations and have some experience in vending machine maintenance to carry out repairs themselves under the remote guidance of our company's after-sales service department engineers. Our remote guidance methods include (phone, Skype, MSN, video chat, and soon-to-be-launched on-site repair demonstration video guidance).

 

Experience Sharing TCN vending machines regularly organize experience-sharing activities, inviting customers to discuss their experiences, techniques, and ideas about the use and operation of TCN vending machines with us.

Maintenance Advantage Customers who purchase TCN vending machines can enjoy long-term discounts on maintenance parts.

TCN Service Type

TCN Training Courses

 

Software training courses	Hardware training courses	Management skills training
coin machine software	Refrigeration system and maintenance	How to operate and manage vending machines
Banknote management software	Vending machine hardware system and maintenance	How to choose an operating location
Vending machine management platform	Banknote machine hardware system and maintenance	How to choose a shipping route
Vending machine management software	Coin Machine Hardware Systems and Maintenance	Mechanical principles

 

Technical Exchange

Vending machine industry development opportunities

 

Ways to reduce operating and maintenance costs

 

Development status and trends of vending machine technology in the world

 

Research on Neural Network Algorithm for Dollar Recognition

 

Design of automatic vending control system based on aim processor

This clause involves agreements between our company and customers regarding rights and obligations related to quality and after-sales service. Our company provides you with quality guarantee services. Please strictly follow the operating regulations in our user manual to avoid losing your right to enjoy our company's quality guarantee services due to violations of these regulations.

The free warranty period for TCN vending machines is one year. During the warranty period, customers can enjoy free component replacement and maintenance. After the warranty period, a certain cost for components and maintenance services will be charged, with lifetime maintenance of the product.

Customers should carry out machine repairs, maintenance, modifications, and additions under the guidance of TCN technical personnel; otherwise, our company will not bear any responsibility for any direct or indirect losses caused.

Parts removed during maintenance belong to our company. Our company will not be responsible for any indirect losses related to customers during maintenance work (such as losses caused by the machine not working properly).

Our company will not be responsible for malfunctions, damages, and losses caused by other devices connected to the machine or caused by software used with devices connected to the machine.

Our company will not be responsible for damages and losses to other machine equipment connected to this product caused by malfunctions of this product.

Natural wear and tear of the machine, improper transportation, and damage caused by irresistible factors are not covered by the quality guarantee.

The company provides customers with the free use right of the backend management system. If you need to replace your own logo in the system, a fee of 200 yuan/year will be charged.

For easy reference, please copy the machine model and serial number from the qualification certificate inside the vending machine onto the warranty card and keep it safe.

When machines are resold or transferred due to customer reasons, the machine warranty obligation becomes invalid from the date of transfer. If you need regular consultation or maintenance, please contact the company's after-sales service with the warranty card and purchase invoice. For any terms not explicitly specified in the above clauses, our company will not assume responsibility. For more details, please consult TCN headquarters. Email: sales@tcnvending.com

Warranty Service